Refund Policy

Satisfaction Guarantee

We stand behind the quality of our products. If you're not completely satisfied with your purchase, we offer a 7-day satisfaction guarantee from the date of delivery.

Eligibility for Refund

• Request must be made within 7 days of delivery
• Product must be unused and in original sealed packaging
• Original receipt or proof of purchase is required
• Product must not be damaged by the customer

Non-Refundable Items

• Opened or used products (for hygiene reasons)
• Products damaged after delivery due to customer handling
• Requests made after 7 days from delivery

Refund Process

1. Contact us via WhatsApp or email within 7 days of delivery
2. Explain the reason for your refund request
3. We'll arrange for the product to be picked up (no shipping cost for you)
4. Once we receive and inspect the product, your refund will be processed
5. Refunds are issued within 5-7 business days to your original payment method

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately with photos. We will arrange a free replacement or full refund at no additional cost to you.

Exchanges

Want to exchange for a different product or size? Contact us within 7 days, and we'll be happy to arrange an exchange. The product must be unused and in original packaging.